Support Service: support@trieck.com   |   844-851-9143
 
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Call us: (844) 851-9143

support@trieck.com

FAQ's

How long does it take for me to get a refund?

It may take 4-5 business days for your return to reach the Trieck Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Do you do back orders?

No. We do not do back orders. If an item is out of stock the Trieck Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

I want to return my purchase! What do I do?

If you are not 100% satisfied with your purchase from Trieck you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unuse, in the state you received them, and in the original packaging.)

If you would rather receive your label via email, simply let us know by email. We will gladly send it to you right away. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Instead of choosing the option to print in the above return process, select the option to have a label mailed to you. If you select the USPS 'snail mail' option, please allow 7-10 business days for the label to arrive.

Make sure the merchandise is in its original packaging, and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.

You may drop off your return at any authorized shipping location, but please do not drop your return off at a drop box.

It may take 4-5 business days for your return to reach the Trieck Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Do you offer Live Chat support?

Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the top right hand of the page. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.

 

Do you allow Cashier's Checks or Money Orders?

No. At this time Trieck.com does not accept Cashier's Checks or Money Orders.

Is it safe to use my credit card on your site?

Yes! Trieck.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

What forms of payment do you accept?

Trieck.com currently accepts Visa, MasterCard, Discover, and American Express for all orders.

Are there any benefits to having an account with you?

With your Trieck.com account, you will have access to the following information:

  1. Your Account Information
  2. Your Order History
  3. Process a Return
  4. Your Wish List
  5. Your Email Subscriptions
  6. Your Coupons and Gift Certificates

How can I get assistance if I need it?

Email the Trieck Customer Loyalty Team:

TCLT looks forward to helping you with your inquiry. We respond to email messages within 24 hours, and we will respond to your email as quickly as possible. Email the Trieck Customer Loyalty TeamConnect With Live Help:Ask your question right now with a member of the Trieck Customer Loyalty Team.

Connect With Live Help:
Ask your question right now with a member of the Trieck Customer Loyalty Team. Go Ahead - Start a Conversation With Now!